Top 5 Most Common Inquiries to Our Support Service

We've analyzed the most frequent issues our users encounter and compiled a list of the top 5 problems along with tips for resolving them independently.

1. Account Login Issues

   Many users face difficulties logging into their accounts. Often, this is due to forgotten passwords or usernames. To resolve this:

   • Use the "Forgot Password" feature on the login page
   • Ensure caps lock is off and you're using the correct email address
   • Clear your browser cache and cookies
2. Miles Balance Discrepancies

   Users sometimes notice inconsistencies in their miles balance. To address this:

   • Check your recent activity log for any missed transactions
   • Ensure all recent flights and purchases have been credited
   • Remember that some miles may take up to 6 weeks to appear in your account
3. Reward Redemption Problems

   Difficulties in redeeming miles for rewards is a common issue. Here's what you can do:

   • Double-check that you have sufficient miles for the desired reward
   • Be aware of any blackout dates or restrictions on specific rewards
   • Try booking through our mobile app for a smoother experience
4. Credit Card Linking Issues

   Users often encounter problems linking their Miles and More credit card to their account. To resolve:

   • Ensure the name on your credit card exactly matches your Miles and More account
   • Verify that your card is eligible for the program
   • Try unlinking and relinking the card if it's already connected
5. Website Navigation Difficulties

   Some users find our website challenging to navigate. Here are some tips:

   • Use the search function to quickly find what you're looking for
   • Familiarize yourself with the main menu categories
   • Check our FAQ section for guided walkthroughs of common processes